OUR RETURN POLICY
Please review the Return Policy before placing an order.
Please keep all original packing material and documentation in the event that your merchandise needs to be returned.
If you would like to discuss the return/exchange, please call (Monday-Friday 9:00 a.m. to 5:00 p.m. PST).We are available during regular business hours to assist you.
We will not accept returns or issue refunds on items that have been used or damaged in any way.
If an item is received in a damaged condition, please contact us immediately (within 3 days of delivery). We will replace any damaged or defective merchandise or refund your money for the damaged item in your order. In the rare instance when we mistakenly ship you the wrong product or the product has a factory defect, simply contact us. We will send you via US Mail a pre-paid shipping label so you may return the item.
Refunds will be issued for the price of the returned product minus a 25% restocking fee (shipping and handling are non-refundable). Please allow 1-2 weeks for the full process of your return. We will send you an email confirmation when your exchange has been shipped or when the refund has been issued. Motorized products such as battery wands, battery packs, remotes, wires and all components are NON-returnable.
RETURNS & EXCHANGES
We offer a 30-day 100% satisfaction guarantee. If you are not satisfied with your purchase, you may return unused merchandise within 30 days(1). If you would like to return or exchange a product, we will gladly exchange the item for another size or refund your money.(EXCEPTIONS – Any custom order products, valances, headrails, and motorized productscannot be returned or refunded.)
Simply fill out the Return/Exchange form, which is available via email. Please email us at Blinddistributors@gmail.com to request a form and send the product back to us. You are responsible for all cost associated with sending the package back to us. Send Returns/Exchanges to the address below via US Postal Service Insured, UPS, or any other insured service. If your shipment is not insured and it is lost, we have no way of issuing credit or making an exchange.
Please return packages to:
Rollease Parts Express
4085 North Rancho Dr #150
Las Vegas Nevada 89130
Attn: INTERNET RETURNS - Order #_________
Please make sure all invoices and boxes are exactly how they were shipped to you. The items were carefully packed to protect their packaging, wires, shape, etc. Be sure to pack the product to protect the original box and contents during shipment. Returned items must be in their original packaging and in good condition in order to be replaced or refunded. If the original packaging is damaged when returned we will either not accept the package.
RESHIPPING CHARGES FOR EXCHANGES
We will notify you of any additional charges/ credits as soon as we receive the exchange paperwork.
ALL RETURNS or EXCHANGES ARE SUBJECT
TO THE FOLLOWING FEES:
Return Processing Fee 20%
Exchange processing Fee 10%
In order for us to maintain our low prices to you, please understand that we are a small company and business practicalities do not allow us to provide the same return policy of a major department store. Thank you for your understanding.
(1)Discretionary Policy on Late Returns: We reserve the right to accept or refuse any returns received more than 30 days from the original shipping date. If accepted, a $10 or 50% re-stocking fee (whichever is greater) will be deducted from your refund. No return or exchange older than 60 days from the date of shipment will be accepted for either a refund or exchange under any circumstances.